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Return or Exchange Policy

Return or exchange an item – our 100% money back guarantee

If you are not completely satisfied with your purchase, simply contact us with full details of your transaction within 7 days of receipt.

A refund can only be issued if the product is in an unused condition. For an e-learning course, this will mean that the course is not in a completed state (a certificate of completion has not been issued or the course is not marked complete). For a document or training material purchase, this will mean that the material has been added to your account but not downloaded at any time. We will issue a full refund on receipt, excluding any original charges occurred outside of the product price such as card payment fees or other non-controllable charges. Alternatively, if preferred, we can exchange the item to the full value for another product that is available and in stock on the site.

We recommend that customers return goods for refund or exchange using the contact form at and Online Training Solutions are a reputable online training company offering a wide range of UK and international training materials at competitive rates. In addition, and Online Training Solutions is the only e-Learning platform fully recommended by the BRC.

With, advanced online course tracking means the progress of a course or state of online training materials and documents can be checked at every stage of use.

If you have any questions about this Return or Exchange Policy, the practices of this site, or your dealings with this site, please contact us at:

BRC e-Learning

BRC e-Learning
Ridley Mews
TS20 1DW

totrain Limited is a company registered in England & Wales.
Company Registration No: 6655960.
Registered Office: 8 Ridley Mews, Norton, Stockton on Tees, TS20 1DW, United Kingdom
VAT Number: 937996743

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